Privacy

Introduction

We are committed to protecting the privacy and security of our users’ data. This Privacy Policy outlines our practices and your rights regarding your personal data under the Swiss Federal Act on Data Protection of 25 September 2020 (FADP), the General Data Protection Regulation (GDPR), EU AI Act and HIPAA when applicable.

This Privacy Policy explains how we collects, uses, and discloses your personal information when you use our website substantifik.com and our connected products or services (aka under the Substantifik brand). Your continued use of our website will be regarded as acceptance of my practices around privacy and personal information.

Data Collection and Use

At Altiste, we take your privacy and data security very seriously. We collect personal data that you provide to us when you use our platform, including but not limited to, your name, email address, and payment information. We use this data to:

Provide, maintain, and improve our services
Process transactions and send related information
Communicate with you about products, services, and promotional offers
Monitor and analyze trends, usage, and activities
Data Sharing and Disclosure We do not share personal data with third parties except as necessary to provide our services or as required by law. We may disclose your data:
To service providers who assist us in our operations
If we believe disclosure is in accordance with, or required by, any applicable law or legal process

Essential information

As part of our commitment to providing you with top-tier services, we collect certain essential information necessary for the usage of our product. This includes details required for account setup and management, such as the name of your organization, email address, and any other information needed to create and maintain your account. We only collect and utilize this information to ensure seamless access to our services, maintain the security and integrity of your account, and deliver personalized customer support when needed.

This Cookie Policy is an integral part of our Privacy Policy. It explains how we use cookies on our website. Cookies are vital for enhancing your online experience with us.

It's important to note that this policy does not encompass the cookies used by these third parties. Should you prefer not to accept cookies from Substantifik, you can set your browser to reject cookies other than essential cookies. However, this may result in a limited experience on our site, as some services and content might become unavailable.

Understanding cookies

A cookie is a tiny data file stored on your device by a website you visit. It often includes details about the site, a unique identifier to recognize your browser on subsequent visits, the cookie's purpose, and its duration. Cookies have several uses - they enable website features, track site usage for analytics, remember your settings (like time zone and preferences), and personalize your experience (like showing relevant ads and language settings). First-party cookies are set by the site you're visiting, tracking only your activity on that site. Third-party cookies, however, are set by external sites and companies and might track your activity across multiple websites using the same service.

Types of Cookies and Their Usage

Essential Cookies >>> These are vital for website functionality like account management and payment processes. We use essential cookies for authentication services to provide a secure log in to our app.

Performance Cookies >>> These cookies collect data about your website usage, helping us understand user behavior, pinpoint problems, and enhance overall user experience. This data is usually anonymous. We employ performance cookies for these insights.

Targeting/Advertising Cookies >>> Used for tailoring relevant promotional content to your interests, these cookies aid in delivering targeted ads and controlling ad frequency.

Disclosure of your information

We do not share your personal information with third parties.

Data protection

We take the protection of your personal data very seriously. We treat your personal data as confidential and in accordance with the statutory data protection regulations and this privacy policy.

Data security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. Please note that data transmitted via the internet (e.g. via email communication) may be subject to security breaches. We implement appropriate technical and organizational measures to protect the personal data we process against unauthorized or unlawful processing and against accidental loss, destruction, or damage.

Right to data portability

You have the right to have data which we process based on your consent or in fulfillment of a contract automatically delivered to yourself or to a third party in a standard, machine-readable format. If you require the direct transfer of data to another responsible party, this will only be done to the extent technically feasible.

Your Rights

Under the FADP and GDPR, you have the right to:

Access your personal data
Request correction or deletion of your data
Object to processing and request restriction of processing
Withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal To exercise these rights, please contact us at privacy@substantifik.com).

Information, blocking, deletion

As permitted by law, you have the right to be provided at any time with information free of charge about any of your personal data that is stored as well as its origin, the recipient and the purpose for which it has been processed. You also have the right to have this data corrected, blocked or deleted. You can contact us at any time using the address given in our legal notice if you have further questions on the topic of personal data.

Right to file complaints with regulatory authorities

If there has been a breach of data protection legislation, the person affected may file a complaint with the competent regulatory authorities. The competent regulatory authority for matters related to data protection legislation is the data protection officer of the German state in which our company is headquartered.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

Contact us

If you have any questions about this Privacy Policy, please contact us at privacy@substantifik.com)

This policy is effective as of 5 February 2024.